One template platform for quotes and service management – worldwide quality, local flexibility

Kiwa Nederland, part of the global Kiwa Group and a leading provider of Testing, Inspection and Certification (TIC) services, uses dox42 Enterprise to generate quotes and service management documents. With users across multiple countries and tens of thousands of documents generated each year, consistency and maintainability were key requirements. Every quote must reflect the Kiwa brand and comply with strict quality standards, regardless of who creates it.

Our quotes contain complex, conditional content, including scopes, certification schemes, pricing tables, and terms that vary by service line. dox42 handles this complexity within a single set of templates, whereas previously we maintained dozens of Word documents manually.

dox42 retrieves data directly from Dynamics 365, while Power Automate orchestrates the document generation process from end to end. Each document is composed dynamically and includes only the relevant sections, rates, and annexes. Service management documents – such as service reports, agreements, and planning confirmations – follow the same approach, giving the service organization a single, standardized document process.

The biggest benefit is control. Template changes are made once, centrally, and are immediately available to everyone.