Future-Proof Audit Processes Through Automated Quality Reports

As the leading provider of integrated facility services, we at ISS Austria place the highest value on maintaining exceptional quality standards. To ensure this sustainably, we partnered with Optik-Q to develop a tailored, fully digitalized system for our internal quality audits — with dox42 as the core solution for automated report generation.

Our Goal:
Through regular, structured audits, we ensure consistent compliance with customer requirements, identify improvement opportunities early on, and foster knowledge sharing across our teams. This lays the foundation for an even more efficient and forward-looking technical facility management.

Digital Instead of Paper — Thanks to dox42:
Instead of relying on paper and Excel spreadsheets, we use a fully digital process: from data capture through evaluation to defect tracking, everything happens within an integrated system. Reports and certificates are generated at the push of a button using dox42 — fast, reliable, and standardized.

How It Works for Us:

• Modular and practical: Auditors, site managers, and technicians collaborate efficiently via a centralized system.
• Simple data integration: We import site, asset, and customer data easily via CSV upload.
• Automated audits: Customized questionnaires are completed digitally, results automatically evaluated, and certificates generated without manual effort.
• Efficient defect management: Technicians log open issues on the go, while site managers independently document resolutions.
• Live dashboard: All steps are fully transparent and accessible at any time.

Our Added Value:
Thanks to a fully digital workflow, data is captured only once and seamlessly reused across all process steps. This eliminates manual handoffs and reduces potential errors. Reports and evaluations are always current, consistent, and instantly available — delivering significant time savings and quality improvements that elevate our quality management to a new level.