Corporate document automation at scale with dox42

FAAC is a global leader in automation systems for access control and parking solutions, operating in a highly structured and international environment with complex service and sales processes.

To support its digital transformation, FAAC implemented dox42 as document automation engine within its Microsoft Dynamics CRM ecosystem, aiming to standardize and streamline the generation of business-critical documents across multiple countries and business units.

Today, dox42 is used to automatically generate a wide range of documents, including:

• sales quotations
• service reports
• technical documentation

By integrating data from Dynamics CRM and other enterprise systems, FAAC ensures that all documents are always consistent, up-to-date and aligned with defined corporate standards.

“Thanks to dox42, we significantly improved the consistency and quality of our documents while reducing manual effort. What used to require multiple steps and manual checks is now fully automated.”

A key success factor was the flexibility of dox42, which enabled FAAC to integrate the solution into existing processes without disrupting operations. The platform’s open architecture also allowed rapid adaptation to evolving business needs.

“In particular, we achieved a major efficiency gain in our service processes, where report generation is now faster, standardized and error-free.”

With dox42, FAAC has been able to:

• increase operational efficiency
• reduce manual errors
• accelerate document generation processes

The result is a scalable and future-proof document automation framework that supports FAAC’s ongoing digital transformation journey.